FAQs

Frequently Asked Questions

What types of internet connections do you offer?

We offer fiber-optic internet connections.

How do I know which plan is right for me?

The best plan for you depends on your usage needs. If you primarily browse and stream in standard definition, a basic plan might be sufficient. For high-definition streaming, gaming, or working from home, consider a plan with higher speeds.

What do I do if I experience connectivity issues?

If you encounter connectivity issues, first check our troubleshooting guides down below. If problems persist, contact our customer support team for assistance. We also offer technical support for more complex issues.

Can I upgrade or downgrade my plan?

Yes, you can usually upgrade or downgrade your plan based on your needs. Contact customer service to discuss changes to your plan and any potential impact on your billing.

How can I access customer support?

Customer support is available through multiple channels, including phone and email listed in our contacts page.

What should I do if I am moving?

If you are moving, contact us as soon as possible to discuss transferring your service to your new address if it is still under our coverage areas.

Troubleshooting Guides

If you find yourself without an internet connection, there are a few steps you can take to troubleshoot the issue.

  • First, check to see if there is a power loss in your area or in your home.
  • If the power is on, examine your cables and connections to ensure nothing is loose or disconnected.
  • Additionally, verify that your internet service package has not expired.
If you have completed these steps and are still experiencing problems, please contact us for further guidance and support.
We are here to help you get back online as quickly as possible.