SawaNet Solutions Limited provides internet connectivity services designed to help homes and businesses stay connected. Our services and packages are available for all needs and budget ranges.

Visit our Coverage page or contact our support team with your estate, village or nearest landmark. Our team can help confirm service availability at your location.

Contact our team to confirm coverage and discuss the available packages. Our team will guide you through the subscription and installation process. Installation arrangements depend on availability, your location and technician availability.

Your ideal package depends on the number of connected devices and how you use the internet. Browsing and messaging may need less bandwidth than HD streaming, online gaming or multiple people working online. Visit our Packages section to compare the available options.

Installation time depends on coverage, equipment availability, technician schedules and the work required at your premises.

Please use the paybill provided during installation for all payments. If you need the correct payment details, contact our support team before sending money. Always retain your transaction confirmation message.

Confirm if the router is powered on, if it is switch it off for 2-3 minutes then switch it on. If your connection does not resume,contact support and provide your account details, payment reference and transaction time so the team can follow up. Do not share your M-Pesa PIN.

Your service may be suspended when your subscription expires, depending on your account terms. Check your subscription status and follow the official renewal instructions. Contact support if you have renewed but remain disconnected.

Slow internet can result from weak Wi-Fi, the package, several devices using bandwidth at once, background downloads, router issues or a network fault.

Try this:

• Move closer to your router.
• Pause large downloads and updates.
• Test using a device connected by Ethernet, if possible.
• Test using one device.
• Restart your router and test again.

If the issue continues, contact support.

Walls, floors, distance, metal objects and interference from other wireless devices can weaken your Wi-Fi signal.

• Place your router in a central, open location.
• Avoid hiding it inside cupboards.
• Keep it away from major obstructions.
• Consider additional Wi-Fi equipment if coverage is still insufficient.

Yes. Multiple devices streaming videos, downloading files or joining video calls can share your available bandwidth. Disconnect devices you are not using and check whether the connection improves.

No. Internet service delivers the connection to your premises, while Wi-Fi distributes that connection wirelessly inside your property. Your internet may be working even when the Wi-Fi signal is weak in certain rooms.

Try the following steps:

1. Check that the router and power adapter are switched on.
2. Check the indicator lights on the router.
3. Disconnect and reconnect Wi-Fi on your device.
4. Restart the router once and allow it to reconnect.
5. Contact support if the connection does not return.

Do not factory-reset your router unless support instructs you to do so.

A red LOS (Loss of Signal) light indicates that the device is not receiving the expected fibre signal. Check for visible damage to the cable, but do not bend, unplug or look directly into the fibre connector. Contact technical support if the light remains red.

Frequent disconnections may be caused by unstable power, a faulty cable, Wi-Fi interference, router problems or an issue with the incoming connection. Note when the disconnections happen and whether router indicator lights change. Share those details with technical support.

Check that the power socket is working, the adapter is securely connected and the power switch is on. If the router still has no lights, contact support for further assistance.